Terms Of Service
Terms of service
Last Updated: March 31, 2026
OVERVIEW
This website is operated by Primus Health. Throughout the site, the terms "we", "us" and "our" refer to Primus Health. Primus Health offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service & Sale ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any Services.
Any new features or tools added shall also be subject to these Terms. You may review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on the website. Your continued use of the site constitutes acceptance of those modifications.
Our store is hosted on Shopify Inc., which provides us with the ecommerce platform used to process transactions and deliver our Services.
Primus Health
Company Number: 6016472013
500 Montezuma Ave, Santa Fe, NM 87501, United States
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction in the use of this Service.
You must not transmit worms, viruses, or destructive code.
A breach or violation of any of these Terms will result in termination of access.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that content (excluding credit card information) may be transferred over networks unencrypted and modified to adapt to technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without written permission.
SECTION 3 — NO MEDICAL ADVICE; ACCURACY OF INFORMATION
The material on this Site is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider.
The statements made on this Site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
You should consult your healthcare provider before using any information or products provided by Primus Health, especially if you are pregnant, nursing, taking medication, or have a medical condition.
We have made every effort to display as accurately as possible the colors and images of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.
This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our Site.
Primus Health does not make any guarantee that you will accomplish your health and wellness goals. Your results may vary depending upon a variety of factors unique to you, such as your age, health, and genetics.
SECTION 4 — MODIFICATIONS TO SERVICE & PRICING
Prices are subject to change without notice.
We reserve the right to modify or discontinue the Service without notice.
We are not liable for modifications, price changes, or discontinuation.
SECTION 5 — PRODUCTS OR SERVICES
Certain products may only be available online and in limited quantities. Products are subject to return or exchange per our Refund Policy: https://primelifelabs.com/policies/refund-policy
We strive for accurate product representation but cannot guarantee screen-accurate color display.
We reserve the right to limit product sales, limit quantities, discontinue items, and refuse orders.
SECTION 6 — ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse orders. We may limit or cancel orders placed under the same name, email, card, or address.
You agree to maintain accurate account and payment details to ensure transaction completion.
For more details, please review our Refund Policy: https://primelifelabs.com/policies/refund-policy
SECTION 7 — AUTOMATIC RENEWALS & SUBSCRIPTIONS
If you purchase a subscription, you will automatically be charged on a recurring basis at your selected frequency (monthly, every 90 days, or every 150 days), with each recurring charge occurring on the same calendar date as your initial purchase date.
YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL. IF YOU DO NOT CANCEL YOUR SUBSCRIPTION AT LEAST 24 HOURS PRIOR TO YOUR NEXT SCHEDULED BILLING DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AND PAYMENT WILL BE AUTOMATICALLY PROCESSED.
To cancel, you may:
- Visit your account dashboard
- Email us at info@primelifelabs.com
All cancellation requests received after your scheduled billing date will apply to the following subscription period. We may refuse to renew any subscription in our sole discretion.
For full subscription terms, see our Refund Policy: https://primelifelabs.com/policies/refund-policy
SECTION 8 — OPTIONAL THIRD-PARTY TOOLS
We may offer access to third-party tools without control or monitoring.
Use is at your own risk and subject to terms of the third-party provider.
Future features and updates will also be subject to these Terms.
SECTION 9 — THIRD-PARTY LINKS
Third-party content may appear on our site. We are not responsible for accuracy, legality, or quality of third-party content or sites.
You agree to direct complaints or claims regarding third-party products to the third-party.
SECTION 10 — USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS
By submitting content (comments, ideas, suggestions, etc.), you grant us unrestricted rights to edit, use, publish or distribute them.
You agree submissions will not violate rights of others or contain harmful or illegal materials.
We may—but are not required to—monitor and remove content we deem inappropriate.
SECTION 11 — PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy: https://primelifelabs.com/policies/privacy-policy
SECTION 12 — ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct errors relating to product descriptions, pricing, promotions, shipping, and availability.
We have no obligation to update information unless required by law.
SECTION 13 — PROHIBITED USES
You are prohibited from using the site for:
(a) unlawful purpose (b) soliciting others to commit unlawful acts (c) violating laws or regulations (d) violating intellectual property rights (e) harassment, abuse, discrimination, defamation (f) false or misleading information (g) malware or malicious code (h) collecting personal information (i) spamming, crawling, scraping (j) obscene or immoral purposes (k) interfering with security features
Violation may result in termination of access.
SECTION 14 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free Service.
Your use of the site is at your own risk.
Products and Services are provided "as is" and "as available."
We shall not be liable for damages including lost revenue, data, profit, replacement costs, or consequential damages.
In no case shall Primus Health, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service.
In no event will Primus Health's total liability to you for all damages, losses, or causes of action exceed the amount you have paid Primus Health in the last twelve (12) months, or if greater, one hundred dollars ($100).
Liability is limited to the maximum extent permitted by law.
SECTION 15 — INDEMNIFICATION
You agree to indemnify and hold Primus Health harmless against claims or damages resulting from breach of these Terms or violation of law/rights.
SECTION 16 — SEVERABILITY
If any provision is deemed unlawful or unenforceable, the remainder remains valid.
SECTION 17 — TERMINATION
These Terms remain active until terminated by either party.
You may terminate by ceasing use of the site and notifying us.
We may suspend or terminate your account for violations.
SECTION 18 — ENTIRE AGREEMENT
These Terms constitute the entire agreement governing site use.
Failure to enforce any right does not waive future enforcement.
SECTION 19 — GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without giving effect to any choice or conflict of law provision.
Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Sheridan County, Wyoming, and you hereby consent to personal jurisdiction and venue therein.
SECTION 20 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Primus Health
Company Number: 6016472013
500 Montezuma Ave, Santa Fe, NM 87501, United States